Commissions FAQ
For all commission enquiries please contact;
info@tiffanylabelle.com
Sizes FAQ
How do you convert your sizes?
All sizes are depicted in inches and converted to the nearest millimetre or centimetre.
What does the sign ≈ mean?
All sizes displayed as ≈ A4, ≈ A3, ≈ A2 and ≈ A1, are "approximate" to the A paper sizes. Please refer to the inches, mm and cm sizes for an accurate size.
Can you offer other sizes?
Should you require a specific size, please contact shop@tiffanylabelle.com.
Paintings and Prints - Design & Production FAQ
Where are your paintings and prints designed and produced?
All of our original paintings are exclusively created and produced in Australia by Tiffany La Belle.
All of our prints are designed and created in Australia by Tiffany La Belle and printed in the US.
Limited Edition (Giclée Paper) Prints - Unframed FAQ
What is the printing method you use?
We use a Giclée print process which is a fine art digital printing process combining pigment based inks with high quality archival quality paper to achieve an inkjet print of superior archival quality, light fastness and stability.
Giclée (pronounced Gee’clay) is a French term meaning to spray or squirt.
What are Limited Edition Prints made from?
Giclée Paper Prints are printed on custom developed 264 gsm acid-free paper with archival pigment-based inks.
How long does it take to produce a Limited Edition Print?
It takes three business days to produce your Limited Edition Paper Print.
How do I hang a Limited Edition Print?
We recommend you frame your Limited Edition Print.
Note: Limited Edition Prints that are damaged through hanging modification are not eligible for replacement.
How do I clean a Limited Edition Print?
Your Limited Edition Print can be wiped down very gently with a soft dry cloth.
Framed Limited Edition (Giclée Lustre) Prints FAQ
Do the sizes listed include the frame?
The sizes listed pertain to the live print size and do not include the frame width.
The frame adds 7/8” (22mm) to each side of the print, for a total of 1 ¾” (44mm) added to the finished size of the product.
For example, if you order a Framed Print, approximately ≈ A3
12”x16” (305x406mm), the finished product will measure
13 ¾” x 17 ¾” (349x451mm)
The frame also features the same 1 ¼” (32mm) depth as our Canvas Gallery Prints.
What material are the frames made of?
The frames are made from recycled plastic. This makes the product environmentally friendly, solid, durable and lightweight.
Describe the Limited Edition Giclée Lustre Paper material.
Our printing company's in-house Research & Development team custom designed our 264 gsm Giclée Lustre Fine Art acid-free paper which features a subtle metallic sheen.
Because of this metallic quality, your print may print slightly darker than it appears on your screen.
Note: This paper differs to the Unframed Limited Edition Prints.
How are the prints mounted in the frame?
The Framed Limited Edition Giclée Lustre Prints are mounted flush to the frame. This framed product differs from our Framed Canvas Gallery Prints and Framed Leather Wraps which feature a floating mount.
What is the Framed Prints turnaround time?
Framed Prints take four business days to produce. See also, Shipping.
How are the Framed Prints finished? What type of hanging hardware comes with them?
Framed Prints are finished with the same solid black backing featured on our Canvas Gallery Wraps. The backing includes pre-installed saw-tooth hangers. (see pic)
Are Framed Prints Archival?
All framed prints are printed on custom developed 264 gsm paper with archival pigment-based inks.
Our Framed Prints feature the same quality materials and inks used in our traditional Canvas Gallery Wraps.
We custom designed a coating formula specifically for our Limited Edition Lustre Giclée Prints which works to protect the paper and inks for long-lasting print quality.
How do I clean my Framed Print?
If your Framed Print gathers any dust, you can wipe the Limited Edition Lustre Giclée Paper and frame with a clean, dry cloth.
We recommend micro-fiber cloth to limit any scratches or damage to the print.
Do you offer other frame colors?
Yes. If you don't prefer white or black, we can offer classic walnut. It's a dark wood colour. Please contact shop@tiffanylabelle.com.
Gallery Minis FAQ
How long does it take to produce a Gallery Mini?
It takes three business days to produce your Canvas Mini.
What material is used for Metallic Minis?
Metallic Minis are printed with premium quality metallic paper.
The metallic paper surface is not white, so the image may appear slightly darker once printed than it appeared on your screen.
The metallic paper is laminated onto a flexible recycled plastic backing, so it is ready to display without a frame.
I need assistance assembling my Canvas Mini.
We have provided a convenient video to demonstrate how to assemble your Canvas Mini. You may also download a PDF of the instructions.
How can I clean my Gallery Mini?
If your canvas does gather any dust, you may wipe it off gently with a clean, damp cloth.
Do I have to use the Gallery Mini stand?
No. Gallery Minis can be used in a variety of ways – including framing, hanging and many more!
Please note: Gallery Minis that are damaged by modification are not eligible for replacement.
Canvas Gallery Prints - Unframed or Framed FAQ
How durable is your product? Will the colours fade?
We use only premium quality materials in our Canvas Gallery Prints.
Our canvas, ink, and coatings are formulated to work together to provide the highest quality, longest lasting product available.
We have our own in-house UV test chamber and we continually test our materials to ensure that colour will stand the test of time and last as long or longer than any other canvas prints available.
What are the Framed Canvas Gallery Prints frames made of?
The frames are made from recycled plastic. This makes them environmentally friendly, as well as solid, durable, and lightweight.
How is the canvas mounted in the frame? Can I change the canvas in the frame?
The fully finished Canvas Gallery Print is mounted in the frame using a proprietary combination of tension and adhesive.
We do not recommend removing your canvas from its frame, or attempting to put a different image within the frame.
We cannot be responsible for any damage done to your canvas or frame by attempting to remove or alter the frame or canvas.
Do the sizes listed include the Frame?
The sizes listed are for the canvases themselves.
The frames add approximately 3/4" (19mm) on all sides.
For example, if you order a Framed Gallery Print, approximately ≈ A3
12”x16” (305x406mm), the finished product will measure
13 1/2" x 17 1/2" (343x445mm) including the frame.
Is the turn-around or delivery time different for Framed Canvas Gallery Prints?
Framed and unframed canvas gallery prints take three business days to produce.
See also, Shipping.
How can I clean my canvas?
If your canvas does gather any dust, you may wipe it off gently with a clean, damp cloth.
How do I hang my Canvas Gallery Print?
Your canvas comes with pre-installed sawtooth hanging hardware (see pic).
If you need to install wire hanging hardware, we cannot be held responsible for changes or enhancements that you make to your canvas.
Canvases that have been damaged through the addition of hanging hardware are not eligible for return or replacement.
Do not install a wire hanging kit by attaching the wire to the pre-installed sawtooth hangers.
What kind of hanging hardware comes with Framed Canvas Gallery Prints?
Framed Canvas Gallery Prints come with pre-installed hanging hardware built into the frame, along with felt protective bumpers.
The hanging hardware is placed at the top of the image as it appears in the picture example.
Do you offer other frame colors?
Yes. If you don't prefer white or black, we can offer classic walnut. It's a dark wood colour. Please contact shop@tiffanylabelle.com.
Leather Wraps - Unframed or Framed FAQ
Tell me more about the leather material.
Our Leather Gallery Wraps are produced on premium quality European Bonded Leather from Valencia, Spain.
The substrate is comprised of cowhide fibers bonded together by natural latex from Heavea trees and will be free of any natural defects.
How durable is the Leather Gallery Wrap?
We use only premium quality materials in our Leather Gallery Wraps.
Our leather and inks and are formulated to work together to provide the highest quality, longest lasting product available.
Using our in-house UV test chamber, we continually test our materials to ensure that the color will stand the test of time.
Our Leather Gallery Wraps are not coated as our inks are scratch resistant the moment they come off the press and will not fade over time.
How do I clean my Leather Gallery Wrap?
If your Leather Gallery Wrap gathers any dust, you can wipe it off gently with a clean, dry cloth.
How are the Leather Gallery Wraps constructed? Do they come ready to hang?
With a similar construction to our Canvas Gallery Prints, Leather Gallery Wraps are built with a solid face to support the leather and keep it from warping or loosening.
Leather Wraps also come with pre-installed sawtooth hanging hardware and are mounted on a solid black backing.
How long does it take to produce my Leather Gallery Wrap?
Leather Gallery Wraps take three business days to produce.
See also, Shipping.
Framed Leather Gallery Wraps, see Canvas Gallery Prints FAQ.
Production and Shipping Times
| Item |
Production Times |
Shipping Times |
US |
UK |
Australia |
Rest of the World |
| Beach Towels |
2-3 days |
|
1-3 weeks |
5-14 days |
2-4 weeks |
2-4 weeks |
| Cushions |
2-3 days |
|
1-3 weeks |
5-14 days |
2-4 weeks |
2-4 weeks |
| Paintings |
Dispatched Tuesday |
|
2-4 weeks |
2-4 weeks |
3-7 days |
2-4 weeks |
| Phone Cases |
3-4 days |
|
2-4 weeks |
2-4 weeks |
2-4 weeks |
2-4 weeks |
| Prints |
3-4 days |
|
1-2 weeks |
2-4 weeks |
2-4 weeks |
2-4 weeks |
Please note:
- Times are approximate only.
- Unexpected delays may occur during transit as we cannot control the courier companies and busy times of the year, such as Christmas.
- Production days are noted as business days.
Prints - Production Time and Shipping
All of our prints are shipped from the US.
How long does it take to produce your prints?
It takes three business days to produce all of our Prints and four business days to produce Framed Limited Edition Prints.
When will my order ship?
Orders received before 5pm EST are shipped three business days after receipt of your order.
Please take note to consider UPS Mail Innovations transit time when calculating the approximate delivery date of your order.
NOTE: We cannot ship to P.O. or A.P.O. Boxes
Should you require express shipment please contact shop@tiffanylabelle.com, as it will incur additional fees.
How long will it take to receive my order?
For US customers your order may take up to 1-2 weeks.
Outside of the US orders may take up to 2-4 weeks.
How can I track my order?
You will be provided with a tracking number once your order is placed.
Tracking information for shipping is not available for Gallery Minis.
How do Limited Edition Prints ship?
Limited Edition Prints ship rolled in a tube using UPS shipping methods.
Up to six Limited Edition Prints of a similar size may be shipped in a single tube.
Multiple prints include a thin layer of protective packing foam in between each poster.
Limited Edition Prints will not be consolidated with Canvas Gallery Prints or Canvas Minis.
How do Framed Limited Edition Prints ship?
Each Framed Limited Edition Print ships individually in its own durable box.
How do Gallery Minis ship?
Each Gallery Mini will ship individually. Tracking information for shipping is not available for Gallery Minis.
How do Framed Canvas Gallery Prints ship?
Each Framed Canvas Gallery Print ships individually in its own box, however they may be consolidated with Unframed Canvas Gallery Prints when ordered together.
Will I be charged tax?
The customer/recipient is responsible for any and all applicable duties and taxes.
Prints shipped to Canada are duty free but tax may apply (GST, PST or HST). Tax collection in Canada is at the discretion of the Canada Post. Shipments valued at CAD 20.00 or less move into Canada Duty and Tax free (de minimis).
Paintings - Shipping
All original paintings are shipped from Melbourne, Australia.
How long does it take to ship your painting?
We dispatched original paintings every Tuesday if your order is received by Sunday.
Should you require express shipment please contact shop@tiffanylabelle.com, as this will incur additional fees.
How do Paintings ship?
Each painting is carefully wrapped with acid free paper and tape, then placed in a custom made cardboard box designed specifically to ship fine art, providing 3 layers of strong cardboard protection on either side of the painting.
Once wrapped in acid free paper your painting is securely held with 7mm twin BC material corner cushions and a cardboard cover sheet on either side of the painting, then placed in another cardboard box, then wrapped in a 5 panel cardboard box.
How long will it take to receive my painting?
Once dispatched;
For Australian customers your order may take up to 3-7 business days.
For customers everywhere outside of Australia your order may take up to 2-3 weeks.
Is my painting insured during transit?
Yes, we will insure your painting if any damage occurs during transit.
Will I be charged tax?
The customer/recipient is responsible for any and all applicable duties and taxes specific to their country.
Our Promise
We offer a 100% satisfaction guarantee in regards to the workmanship and quality of materials used to produce your painting or product. We strive to deliver the highest quality products which are long lasting.
Refunds (if applicable)
Because of the nature of our products, unless they arrive damaged, defective, or incorrectly described, we cannot accept returns for:
- Custom or personalised orders
- Digital downloads
- Color differences from what is printed to what is seen on a computer monitor
- Goods damaged through hanging modification, or
- Items on sale
Buyers are responsible for all return shipping costs. If the item is not returned in its original condition, with a receipt or proof of purchase, or if the item shows obvious signs of use, the buyer is responsible for any loss in value.
Reports of shipping or concealed damage must be made within 48 hours of receipt in order to qualify for a replacement.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds Process (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tiffany@tiffanylabelle.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tiffany@tiffanylabelle.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email shop@tiffanylabelle.com within 48 hours of receipt of your goods. We will pass on the shipping address for returns at this stage.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Print - Replacements
Print replacements also require our 3-4 business day production time. The replacement will be shipped under the same shipping service level initially paid for in the original order.
Painting - Replacements
Painting replacements require time for Tiffany to paint another original painting, then additional drying time.
Creation time: Approximately 1 week
Drying time: Approximately 2-4 weeks from completion
Please note: Whilst all care will be taken to achieve a close match to the first original, reproductions may not be exactly the same in reference to colours, line work and layout. Once completed we will forward you images of the painting.
Reporting Damaged or Faulty Goods:
Reports of shipping or concealed damage must be made within 48 hours of receipt in order to qualify for a replacement.
Please forward clear photo's of the item and packaging and a detailed description to shop@tiffanylabelle.com should any damage have occurred during transit.
